We always aim to achieve a high level of customer satisfaction at all times
WORDQUARRY.COM and WORDQUARRY.CO.UK recognises that the maintenance of defined quality standards in all aspects of performance is critical to our success. We are dedicated to this Quality Policy that will ensure all services fully meet the requirements of our customers at all times. The goal of this company is to achieve a high level of customer satisfaction at all times. We are committed to comply with regulatory bodies, and to maximise the effectiveness of the business.
Benefits for your business
Our definition of quality is “meeting our customers’ requirements and enhancing customer satisfaction” by regular review of our quality system by senior management. We will carefully specify the requirements for both our suppliers and our processes, which continually satisfy all applicable legal and regulatory requirements in all respect of quality cost, performance, safety and reliability.
We work continually with all stakeholders to respond to the changing nature of the industry that we operate in and will continually challenge the way in which we operate to ensure we remain at the forefront of our industry. We will invest as appropriate in both equipment and people to provide our customers with a cost effective solution to all their requirements.
Our people are our strength and their continuing development is the duty of management at all levels. All personnel have the authority to work within the scope of their responsibilities. We will ensure that every member of staff recognises their responsibility for quality management.
Every employee is charged with the responsibility to meet customer requirements and continually improve the quality in keeping with our objectives. Employee development through involvement, training and effective communications is essential in maintaining satisfaction of its customers.
The WordQuarry.com team will ensure that all our personnel understand and fully implement our company’s policies and objectives and are able to perform their duties effectively on a continuous basis.
January 1st 2015
Our Quality Policy places significant emphasis on the following: